Frequently asked questions
Here are some common questions about our company.
At Standard Hardware Company, we offer a comprehensive selection of tools, building materials, gardening supplies, paint and finishes, safety equipment, and home improvement essentials. Whether you're working on a small DIY project or large-scale construction work, we have the right products to meet your needs.
Yes, we offer delivery services for most of our products within Hong Kong. Delivery charges depend on the location and the size of the order. You can find the delivery options during checkout or contact our customer service for specific inquiries.
We accept returns or exchanges within 14 days of purchase, provided the items are unused and in their original packaging. For more details, please check our return policy or contact our customer support for assistance.
Yes, we offer bulk purchasing options for contractors and businesses. We can also provide tailored pricing for large orders. Please reach out to our sales team to discuss your specific requirements and to get a quote.
If you're unsure about which tools or products are best for your project, feel free to reach out to us. Our knowledgeable staff can help guide you based on your specific needs and project requirements. You can also visit our store, where our experts can assist you in person.
Yes, many of our products come with manufacturer warranties. The length and terms of the warranty vary depending on the product. Please check the product page for warranty information or contact our customer service team for further assistance.
Absolutely! You can shop online through our website, or you can visit our store in person. We offer the same products both online and in-store, so you can choose the shopping experience that works best for you.
Currently, we do not offer installation services. However, we are happy to provide advice and recommendations for trusted service providers who can assist with product installation or assembly.
Yes! Our team is happy to assist with advice for your DIY projects. Whether you need product recommendations or tips for completing a task, we are here to help. Feel free to ask us about specific tools or projects, and we’ll provide guidance to help you succeed.